You can reset your password if you have forgotten it. Please make sure that the email address that you used to create your account is active and your inbox has some space left, so you can receive your password reset email.

This happens if you have more than one account registered and you have purchased under both accounts, or if you log into a different account you haven't used to purchase. Please contact us to merge your accounts into a single one.

In some cases, the PayPal credit card integration for the Shopify platform, which our store uses, will give an error that reads "Something went wrong. We'll take you back to checkout so you can try again" or "Sorry. We were not able to process your request. Please try again later."

We are doing all we can to push PayPal to fix this issue as soon as possible, but in the meantime, you can contact us to send you a PayPal invoice, which currently works well with all major credit cards. We'll send you a 100% discount for the product(s) on payment, so you can get them from the store and they will be registered in your account.

We apologize for this inconvenience and we hope PayPal will resolve this issue soon.

All sales are final and non-refundable, so please make sure you have checked out the demo tracks and the video walkthrough for any product you're interested in before you purchase it, to make sure that it is the right product for you.

Yes, we have a 30% Educational Discount for students and teachers. You can learn more about it and how to apply here. Please note that this discount is not active during our sales.

We do have regular seasonal sales, and sometimes 2-day Flash Sales. Please subscribe below to our newsletter so you don't miss them. Do keep in mind — upgrading a bundle is not available during our sales.

No, sorry. All Complete Your Bundle offers are not available during our sales. We are a small company and we try to keep our products as affordable as possible, so we can't offer stacked discounts for financial reasons.

Yes. We offer a brief introductory discount for our Kontakt libraries and our synth soundsets. Any product with an introductory discount is not available in any bundle, until the introduction period is over.

Our products usually launch with a discounted intro price for a limited time. Once the intro price ends, the product is added to its respective bundle(s).

If you have purchased one or more products that are included in one of our bundles and you want to upgrade to that bundle, please contact us and we'll work out a discount for you. Please be aware that upgrading to a bundle is not available during our sales.

Yes, please contact us and we'll work out a discount for you. Please be aware that completing a bundle is not available during our sales.

Please check out the documentation included with your product. If you still have issues, contact us and we'll do our best to find a solution.

You can install any of our products you have purchased on as many computers as you want, as long as you're the only person using them. Most of our products don't have copy protection or watermarks, so we rely on an honor system because we believe most people will do the right thing.

Yes, you can contact us using the same email address you originally used to purchase them.

No, but we do have video walkthroughs and demo tracks on our product pages so you can have a detailed overview of what every product contains before you purchase it.

No. What you purchase from us is a license to use our product, and the licenses for our products are not transferable. Furthermore, all licenses for our products can only be sold by The Very Loud Indeed Co. or any of our authorized distributors.

No, you can use them on any type of music piece, and you can license or sell that music piece freely. However, none of our patches and/or sounds can be used in isolation (i.e., the music piece cannot be just a loop of one of our sounds), they need to be used in the context of a musical arrangement with other sounds.

Yes, absolutely. We can discuss a small number of great unique patches to spice up your project, all within your budget. Send us a brief description of what you need and we'll try to work something out.

We are always looking for talented composers to showcase their work made with our products. If you're interested in receiving an advance copy of one of our products to write one or more demo tracks that would be featured in its Product page, please contact us with a link to your work and we'll get back to you as quickly as possible.

Not at the moment, sorry. We are a small company and we need to keep our overhead costs as low as possible, but maybe sometime in the future we will expand, and we'll need some help.

Very.